FAQs

Dealer's focus on selling cars and don't know hybrid batteries like we do. A dealer will typically sell a new battery, costing $5K on average, and their replacement only comes with a 12-month warranty. Dealers also don't have a convenient mobile service. Hybrid Battery 911 comes to you and puts in a fully remanufactured battery pack for about one-third of the cost and the option of a lifetime warranty (paid monthly or yearly). If you're in the market for a new battery, we offer that too! 

We use our proprietary “state of the art” system reconditioning system to revitalize and balance all the individual modules up to 90% of the energy level from when your car battery was brand new. This is a precise process that gives you the assurance your battery is in tip-top shape when we hand you your keys. We also fully remanufacturer the battery: Remanufacturing is a comprehensive 40-step process that involves not only replacing or reconditioning the battery's existing modules and bringing them into balance but also replacing any damaged or worn components, resulting in a significant boost to both the battery's lifespan and performance. We have installed over 5,000 batteries and maintain an "A" rating with the BBB. 

There is a reason most qualified auto mechanics do not work on hybrid batteries; these batteries are heavy (weighing hundreds of pounds), contain hazardous materials, and contain a very high voltage, which could result in significant injury or death. We strongly discourage a novice from attempting to go this route. Also, you would find the cost to purchase a whole new battery often being more than allowing Hybrid Battery 911 to do it for you at your home/office and back it up with our extensive warranty protection. Our technicians go through a 40 hours training process before they even install their first battery, and our average technician has installed hundreds of batteries. 

All of our modules have been inspected, reconditioned, and qualified for use in another vehicle. However, not all modules are the same. We rate modules on factors such as age, amp-hour capacity, watt-hour energy, internal resistance, average voltage, and weight. Only our top 10% of the best modules qualify as premium for the gold-level batteries.  While the standard modules are suitable for many customers, some customers want peace of mind knowing they have a higher-quality, better-performing battery.  The gold batteries with premium reconditioned modules also come with a standard 3-year warranty. Don't be fooled by our competitors who offer premium modules as their entry-level battery. Our competitor's premium modules are similar to our standard modules. For those who want to upgrade even further, we also offer brand new modules with a 5-year warranty with our platinum batteries.  

Yes! We have a battery for everyone. Our entry-level battery, "Silver-1," comes with our standard reconditioned modules and an an initial 1-year warranty. Our "Gold-3" batteries come with our premium, higher-quality modules and a full 3-year warranty. Our Platinum-5 batteries come with brand-new modules and our longest 5-year warranty. Unlike our competitors, we also offer an option to extend the battery to a lifetime warranty that is transferable!

All of our batteries come with an initial warranty ranging from 1 to 5 years.  For a small fee each month, averaging about $20/mo, you can extend the initial warranty for the life of the vehicle. For example, if you purchase a Silver battery with a 1-year warranty, simply pay the low monthly fee to get the lifetime warranty. Even better, the warranty is transferable to a new owner!

We take great pleasure in getting you on the road again in 48-72 hours or less from the time you first reach out to us. Call or Text us at 1-888-761-1911 or fill out the “contact us” form and a scheduling representative will be available to assist.

We proudly serve the eastern half of US with our mobile service. We come to you! If you are outside of this area, we may be able to still assist you through our partner network, so give us a call or text. 

Typically, we are finished with the whole installation process in one to two hours. Our techs are super efficient because that's all we do every day: install batteries! 

We take all major credit cards or cash. We also offer flexible financing and have partnered with Sunbitpay over time and offer a Flexible Payment Plan (Installments) that you can pay-over-time. 

Yes! Currently, we can help with Spanish, Portuguese, Italian, Russian, Chinese, and of course English.

We believe in relationships over money. We have been in business for over 7 years and have earned an "A" rating with the BBB and hundreds of 5-star reviews. We fully honor all warranty work with the same standard of timeliness and excellence as when you originally called our company for the first repair!

Due to HB911’s green business model, all OEM parts inside the hybrid battery are reused. The following $350 damaged core fee is incurred only in those instances when the original components are not reusable: (i) a damaged ECU/harness connectivity, (ii) water damage, (iii) damage caused by infestation, (iv) engine loss of power, (v) and in rare instances of select aftermarket batteries. If you have questions or concerns regarding whether your vehicle falls under one of these categories, please feel free to reach out through call or text, and we will help you confirm before your scheduled appointment. 

All appointments incur a $350 travel fee to secure an appointment. This travel fee is incorporated into the total price of the hybrid battery and credited upon installation. Should a customer not install a hybrid battery or miss an appointment slot, this fee is non-refundable. 

In the rare instance that our technician shows up to a scheduled service appointment and cannot pull trouble codes due to the vehicle being dead (such as a 12 volt being disconnected), a flat rate fee of $199 will be applied on top of the price of the battery to cover the cost of any extensive hybrid battery damage that cannot be verified. To avoid the fee, we require having confirmed lights and trouble codes active on the vehicle being serviced upon our technician’s arrival.